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Return Policy

Contact Lenses and Removers Returns Policy

We will gladly accept returns for credit or exchange if and ONLY if:

  • Please contact our customer support line at 877-536-7373 or via email at sales@eyecareuniverse.com
  • For your protection, items should be returned via traceable mail
  • Product(s) are returned within 30 days of receipt
  • All Contact Lenses are sealed and unopened
  • Product is sent with original packaging
  • WE WILL NOT ACCEPT ANY RETURNS IF THE BOXES ARE WRITTEN ON (e.g. R, L, Right eye etc.)
  • Please be sure to include a note on the invoice with the reason for the return
  • Custom products are non-returnable. These products include:
    • All hard and Rigid Gas Permeable contact lenses
    • Optifit Opaque contact lenses
    • Optifit Color Blends contact lenses
    • All Toric and/or Multifocal contact lenses(lenses for astigmatism)
  • Credit for undelivered items (i.e. shipped from EyeCareUniverse but not received by customer) will be honored only after 30 days have elapsed from the date of shipment from EyeCareUniverse.

Any item that has been verified as delivered is not subject to a refund. However, at eyecareuniverse.com it is our sole discretion to decide if we will provide a discount on a make-up shipment or partial/full refund. To request assistance with an order that was verified as delivered, please contact our customer support team at: 877-536-7373 or via email at sales@eyecareuniverse.com

DUE TO HEALTH CARE LAWS AND REGULATIONS, WE CANNOT ACCEPT THE RETURN OF OPEN BOXES OF CONTACT LENSES AND LENS REMOVERS. WE STRIVE TO MAINTAIN THE HIGHEST LEVELS OF CLEANLINESS AND ASSURANCE THAT OUR CLIENTS ONLY RECEIVE SANITARY PRODUCTS.

A Contact Lens is an FDA-regulated product, and is classified as a Class III device (21 CFR). As such, federal law prohibits us from accepting any opened products for return or exchange, unless a product defect exists, it's illegal for us to reuse or resell them.

Shipping charges back to eyecareuniverse.com are the responsibility of the customer. We will, however refund shipping charges if the product is shipped to you as a result of our error.

For your protection, items should be returned via traceable mail. Please help us improve our service by noting the reason for your return. Additionally, it is vital that your return address appears on the outside of the package.

Important - Let us know about any problems as soon as possible, because all merchandise returned beyond the 30 day guarantee is subject to a 15% restocking fee.

Sunglass & Eyeglasses Return Policy

We will gladly accept returns for credit or exchange if and ONLY if:

  • Please contact our customer support line at 877-536-7373 or via email at sales@eyecareuniverse.com
  • For your protection, items should be returned via traceable mail
  • The sunglasses are in new condition with all accessories i.e cleaning cloth, case included and warranty papers.
  • You are returning the glasses within 30 days of receiving the frames.
  • Please be sure to include a note on the invoice with the reason you are returning in order to expedite the process.
  • A restocking fee of 15% will apply if you are requesting a full refund.

All Other Products Return Policy

We will gladly accept returns for credit or exchange if and ONLY if:

  • Please contact our customer support line at 877-536-7373 or via email at sales@eyecareuniverse.com
  • For your protection, items should be returned via traceable mail
  • Please be sure to include a note on the invoice with the reason you are returning in order to expedite the process.
  • You are returning within 30 days of receiving the product.
  • Product is returned with original packaging (all paper work, warranty, unmarked and tags attached to original product where applicable)
  • A restocking fee of 15% will apply if you are requesting a full refund.

Please send the merchandise to:

EyeCareUniverse
RETURNS DEPARTMENT
5 W. Main Street STE 105
Elmsford, NY 10523

EyeCareUniverse will be happy to cover shipping cost only when the return is a result of our error.